Welcome to Glossiier’s FAQ page! Here you can find answers to common questions about our products, orders, payments, shipping, and return and exchange policies. If you don’t find your question, please feel free to contact our customer service team and we will be happy to help you.
- How to buy products?
Purchase process: Browse our product pages, select the items you like, and click “Add to Cart”. After completing your selection, go to the checkout page and enter your delivery information. Finally, select the payment method and complete the payment. - What payment methods can I use?
We accept the following payment methods:
Credit card (Visa, MasterCard, American Express)
Debit card
PayPal
Apple Pay and Google Pay (if applicable) - When will my order be shipped?
Order processing time: All orders are usually processed and shipped within 1-2 business days. Processing time may be slightly delayed during promotions, please be patient.
Shipping time: Shipping time depends on your region. Standard shipping usually takes 5-7 business days, and express services may take shorter time. - Can I modify or cancel my order?
Once an order has been submitted and is being processed, we are unable to make changes or cancel it. Please check all information before confirming the order. - What if I received a damaged item?
If the item you received was damaged during shipping, please contact our customer service team immediately and provide photographic evidence so that we can arrange a return, exchange or refund for you. - Can I return or exchange an item?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can apply for a return within 30 days. The item must be unused and packaged intact.
Please refer to our return policy for the return address and detailed return process. - Do you ship internationally?
Yes, we ship worldwide. The shipping cost and time for international orders will vary depending on the destination country and region. The system will display relevant information during checkout. - How do I check the status of my order?
You can view the order history and status by logging into your account. We will also send a tracking number by email after the order is shipped, which you can use to track the progress of the order. - Are your products suitable for sensitive skin?
Glossiier’s products are carefully designed to suit most skin types. We recommend that you perform a skin sensitivity test before first use. If you have specific skin concerns, please consult a professional dermatologist. - How can I get discounts or promotions?
Subscribe to our newsletter and you will be informed of the latest discounts, promotions and new product launches. You can also follow us on our social media platforms to stay up to date with the latest offers.
If you have any further questions, please feel free to contact us by email, phone or social media! We will help you as soon as possible.